REFUND AND RETURN POLICY

Because we primarily serve wholesale customers and deal with sealed trading card products, returns are generally accepted only in specific circumstances.

We may accept a return or provide a replacement when:

The wrong product was shipped.
Products arrive damaged due to shipping.
The quantity received differs from the confirmed order.
Products have a verified manufacturing or packaging defect.
We have approved the return in writing before the product is sent back.

Important: Please contact us before returning any product. Unauthorized returns may not be accepted.

Damaged Products

If your order arrives damaged, please contact us as soon as possible.

To help us process your claim, please provide:

Your order number
Photos of the shipping box
Photos showing the damage
Photos of the affected products
A brief description of the issue

Please keep the original packaging until your claim has been reviewed.

Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us promptly.

After verifying the order, we may arrange a replacement, shipment of the missing items, or another appropriate resolution.

Sealed TCG Products

Because trading card products are collectible items, opened, used, or tampered-with products generally cannot be returned simply because of a change of mind.

This includes:

Booster boxes
Booster packs
Displays
Cases
Sealed promotional products
Other factory-sealed TCG products

Please carefully check your order before opening sealed products.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests are subject to the order’s processing and shipment status. Once an order has been processed or shipped, cancellation may no longer be possible.

For pre-orders, cancellation terms may differ depending on the product and supplier conditions.

Refund Process

If a refund is approved, we will confirm the refund amount and method with you.

Refunds may be issued after the returned merchandise has been received and inspected, where applicable.

The time required for the funds to appear in your account may depend on your payment provider or financial institution.

Non-Returnable Items

Unless otherwise agreed in writing, we generally do not accept returns for:

Products that have been opened
Products that have been used or altered
Products damaged after delivery due to improper handling
Products returned without prior approval
Products returned outside the applicable return period
Products purchased incorrectly due to customer ordering errors

Contact Us

If you have a problem with an order, please contact our team before sending anything back.

Japan TCG Wholesale

Email: [your email]
Phone: [your phone]
Business Hours: [your hours]